About Us
Experience the powerful function of skincare enriched with Australian native botanicals, offering unmatched detoxification and barrier protection. The quality of our ingredients is certified organic, ensuring purity and superior performance. Our sleek, refillable packaging is intentionally designed to be fashion-forward and sustainable.
Our dedication to sustainable quality extends to our dedicated logistics chain. We prioritize partnerships with Australian freight companies who share our environmental values and provide reliable, consistent service across all postal zones.
To maintain the optimal function of our delicate oil and cream bases, we use biodegradable, moisture-resistant infills inside every shipping carton. For large or multi-product orders, we employ custom-fit carton sizes to eliminate internal movement, the primary cause of product damage. Our customer service team is meticulously trained not only in product knowledge but also in shipping compliance, able to troubleshoot delivery issues swiftly and courteously. We commit to a 48-hour response time for all shipping-related queries, providing direct, professional support. At My Store, the meticulous care in dispatch and transit is a final measure of the quality we deliver.